Terms of Use

A. All Health and Treatment Experiences

A1. Definitions

A2. About these terms

A3. About Pariwa.com

A4. Our platform

A5. Our values

A6. Prices

A7. Payment

A8. Conditions

A9. Privacy and cookies

A10. Accessibility requests

A11. Insurance

A12. Rewards, Credits and Wallet

A13. Intellectual Property Rights

A14. What happens if something goes wrong?

A15. Contacting the Service Provider

A16. Measures against unacceptable behavior

A17. Limitation of liability

A18. Applicable law and court

A19. Related treatment arrangement

A1. Definitions

Certain terms used herein have specific meanings. Please refer to the "Pariwa.com Glossary" at the end of these Terms for detailed definitions.

A2. About These Terms

1. By completing a "Request a Quote" reservation or appointment, you accept these Terms and any other conditions shared during the booking process.
2. If any provision of these Terms is found to be invalid or unenforceable:
• It will still be applied to the fullest extent permitted by law.
• All other provisions will remain in effect.Marithe Official+9World ParaVolley+9PariharaOnline.com+9PACT+7parapata-store+7Communication and Beyond+7
3. These Terms are structured as follows:
• Section A: General terms for all types of health services, treatments, examinations, and surgical operations.
• In case of any conflict between general and specific terms, the specific terms will prevail.
4. The Turkish version of these Terms is the authoritative version. In case of discrepancies between the Turkish version and versions in other languages, the Turkish version shall govern.

A3. About Pariwa.com

1. Pariwa.com provides the platform for booking health facility appointments, treatments, examinations, or surgical operations and is responsible for the platform itself, but not for the Treatment Experience.
2. We collaborate with local support service providers (e.g., Customer Support or account management). These entities:
• Do not control or manage our Platform.
• Do not have their own platforms.
• Do not have legal or contractual relationships with you.
• Do not provide Treatment Experiences.
• Do not represent us, enter into contracts on our behalf, or accept legal documents.
• Do not act as our "process or service representatives."

A4. Our Platform

1. While we strive to provide our services with reasonable care, we cannot guarantee that every element on our Platform is error-free (as we receive information from Service Providers). To the extent permitted by law, we are not liable for errors, interruptions, or incomplete information but will do our best to correct them promptly.
2. Our Platform does not endorse or recommend any Service Provider or their products, services, facilities, or equipment.
3. We are not a party to the terms between you and the Service Provider. The Service Provider is solely responsible for all aspects of the Treatment Experience.
4. You may need an account to make a reservation. Please ensure all your information (including payment and contact details) is accurate and up-to-date. Otherwise, you may not be able to access your Health and Appointment Experiences. You are responsible for all activities under your account. Do not allow anyone else to use your account. Keep your username and password confidential.
5. We display offers in the language we believe is most appropriate for you. You can switch to another language at any time.
6. Unless otherwise stated, you must be at least 19 years old to use the Platform.

A5. Our Values

1. You must:
• Adhere to our values.
• Comply with all applicable laws.
• Cooperate with us in any fraud/money laundering prevention checks we need to conduct.
• Not use the Platform to cause trouble or make fake appointments and reservation requests.
• Use the Health and Treatment Experience and/or Platform appropriately.
• Not cause harm or behave inappropriately towards the Service Provider's staff (or anyone else).partofyourworld.org

A6. Prices

1. When you make an appointment or confirm a Quote Reservation, you agree to pay the price of the Health and Treatment Experience along with any applicable fees and taxes.
2. Some prices you see may be rounded to the nearest whole number. The actual price you pay is based on the unrounded original price (though the difference is minimal).
3. Obvious errors and misprints are not binding. For example, if you book a health service or surgical operation mistakenly listed at 1 TRY, we will cancel the reservation and refund any amount you paid.
4. A crossed-out price indicates the price of a similar reservation or transaction where a lower price was not applied ("similar" meaning the same dates, conditions, and quality of health facility class).

A7. Payment

1. The Service Provider may require prepayment and/or payment during the Health and Treatment Experience.
• If we manage your payment, we are responsible for handling your payment and completing the transaction with the Service Provider. In this case, your payment serves as the final payment for the service to be received, limited to the "amount due" for the service. Additional services like tests, procedures, or imaging not explicitly stated may not be included in the fee.
• If the Service Provider collects the fee, payment is usually made in person at the start of your Treatment Experience, but it may also be charged to your credit card when you make the appointment or paid at the health facility. This depends on the prepayment terms shared with you during the appointment process.
2. If the Service Provider requires prepayment, it may be collected when you make the Quote Reservation or a pre-authorization may be placed, and the amount may be non-refundable. Therefore, please check the Service Provider's prepayment terms (shared with you during the reservation process) before confirming the quote. We have no influence or responsibility over these terms.
3. If you are aware or suspect that your Payment Method has been used fraudulently or without authorization, please contact your payment provider. Your payment provider may cover any resulting costs up to a certain limit.
4. If the currency selected on the Platform differs from that of the Service Provider, we may:
• Display prices in your currency.
• Offer a "Pay in Your Currency" option.
  During payment, you will see our Currency Conversion Rate in your account's offer details or in the email we send you. If we charge you for any service, this fee is expressed as a percentage over the European Central Bank rates. Your card issuer may charge you for foreign currency transactions.
5. With your consent, we will store your Payment Method information for future transactions.

A8. Terms

1. By making an appointment or confirming a quote, you accept the applicable terms displayed during the process. Each Service Provider's cancellation and other terms (such as accepted cards) can be found on our Platform, on the Service Provider's information page, during the treatment reservation process, in additional information, and/or in the confirmation email or request (if any).
2. If you cancel or do not use the appointment or treatment reservation, the cancellation/no-show fee and refund will depend on the Service Provider's cancellation/no-show terms.PariharaOnline.com+1PACT+1
3. Some appointments and treatment reservations cannot be canceled for free, while others can only be canceled for free up to a certain date.
4. If you make a prepaid Health and Treatment Experience appointment (including all price components and/or any deposit) and the Service Provider cannot collect the payment on the specified date, they may cancel the appointment without prior notice. In such cases, any non-refundable payments you made may only be refunded at the Service Provider's discretion. Ensuring timely payment is your responsibility (your bank card, debit card, or credit card details must be correct, and your account must have sufficient funds).
5. If you think you will not arrive on time, please contact your Service Provider to prevent them from canceling your appointment or reservation and inform them of your expected arrival time. We are not responsible for any consequences (e.g., cancellation of your reservation or fees charged by Service Providers) that may result from your lateness.
6. As the person making the reservation or appointment, you are responsible for the actions and behavior of any companions or group members (in relation to the Health Experience). It is also your responsibility to obtain their permission before providing us with their personal data.

A9. Privacy and Cookies

1. When you make a reservation for a health facility, flight, or tourist attraction, please refer to our Privacy and Cookie Notice for more information about our privacy practices, cookies, and how we communicate with you and process your personal data.

A10. Accessibility Requests

1. If you have any accessibility requests:
• For our Platform and/or services, please contact our Customer Service team.
• For your Health or Treatment Experience (e.g., wheelchair access, accessible bathtubs), please contact your Service Provider or relevant entities like airports or train stations.

A11. Insurance

1. If you have purchased insurance through our Platform, please refer to the policy document(s) for terms and more information. These Terms do not apply to insurance.

1.     A12. Rewards, Credits, and Wallet

We may, at our sole discretion and subject to (a) the conditions set forth in Section A13 and (b) the applicable Special Criteria for the Reward, grant you Rewards. If we make a typographical error when (i) calculating your Rewards or (ii) converting the currencies related to your Rewards, we reserve the right to update or correct the displayed balances at any time.

2. How to earn Rewards? You can earn a Reward, for example, by booking an appointment at a participating clinic, by making a reservation based on an offer, or by completing a specific number of bookings or appointments within a certain timeframe. When a Reward is available, we will explain the applicable terms and how the Reward can be used.
3. Where can you find your Rewards? When you receive one or more Rewards, you will find a “Rewards and Wallet” link in the menu of your Pariwa Account. Under the “Rewards” tab, we will display all the Rewards you have earned, any actions still required to claim the Reward(s) (if applicable), and the related terms and conditions as soon as possible.
4. Types of Rewards. Rewards are granted either (a) as Wallet Credits or (b) in other forms such as credit card cashback or vouchers. Each Reward will be announced and described at the appropriate time.
5. How are Credits earned? Credits are typically granted as a result of earning a Reward. We may also grant Credits for other reasons, such as if your Treatment Experience fails to meet our usual high standards.
6. Where can you find your Credits? When you are awarded Credits, you’ll see a “Rewards and Wallet” link in your Pariwa.com Account menu. Under the “Wallet” tab, you’ll be able to see your total Credit balance, separated into Healthcare and Cash Credits if applicable. You’ll also see when each Credit was issued or used and when it is due to expire. If you have any Cash Credits, you’ll see a link to convert them to cash.
7. Types of Credits. Healthcare Credits can only be used toward specific Healthcare Experiences. We will show you which Healthcare Experiences (such as specific health facilities) are eligible for use with Healthcare Credits. Cash Credits can be transferred to your Payment Method (by clicking “Transfer Cash Credits to Card”) or used for Healthcare Experiences that are also payable with Healthcare Credits.

Additional Reward Conditions

8. To earn and use any type of Reward or Credit, you must:

• Have an account on our Platform
• Be at least 18 years old
• Meet the applicable Special Criteria for the Reward
• Not violate the Rewards and Wallet Terms
• Have a valid credit card for Credit Card Cashback Rewards

9. When a Reward is available, the applicable Special Criteria will explain how (and whether) you can earn it. These criteria may include:

• Time-sensitive restrictions (e.g., limited-time offers with expiry dates)
• Platform limitations (e.g., promotional codes that are valid only in our app)
• Facility limitations (e.g., offers valid only with specific Service Providers)
• Minimum spend requirements (e.g., a Reward available only for bookings above a certain value)
• Maximum Reward value (whether monetary or non-monetary)

10. Rewards may not be sold, transferred, or used to cause disruptions. In the event of the account holder's death, the account will be closed and any remaining Rewards will be cancelled.

Credits

11. You can use Cash Credits or Healthcare Credits to cover the cost of an eligible Healthcare Experience on a participating Platform (e.g., www.Pariwa.com or a Group Company website).
12. If the cost of the relevant Healthcare Experience is less than your available Credits, the remaining Credits will remain in your Wallet.
13. If the cost of the Healthcare Experience exceeds your available Credits, you must pay the remaining balance on time using an accepted Payment Method. Otherwise, the purchase will be canceled and your Credits will be returned to your Wallet.
14. If you have multiple Credits with different expiration dates, the Credits with the earliest expiration date will be used first.
15. If you cancel a Healthcare Experience that you paid for (partially or fully) using Credits, whether your money and/or Credits will be refunded depends on the Provider’s cancellation policy. Our Customer Service team may refund Credits you are entitled to.
16. Cash Credits can be transferred to a Payment Method (Healthcare Credits cannot).
17. Your Wallet's default currency is determined by your location, residency, or another currency we may choose. If you receive Credits or Cashback in another currency, we will convert them to your default or another selected currency using our Currency Conversion Rate.
18. If a Reward was granted based on a booked Healthcare Experience, and that experience is canceled, any unused Credits linked to that Reward will be deleted from your Wallet.
19. We reserve the right to cancel any Reward obtained through fraudulent means.
20. If you believe you were entitled to a Reward that you did not receive, please contact our Customer Service team within 12 months of the transaction you believe earned you the Reward. Please also submit any supporting documentation. If you do not contact us within 12 months, you will no longer be able to claim the Reward.
21. All Credits have an expiration date. You can find this date in the “Credits” section of your Wallet.

Wallet

22. All data, including personal data, is processed in accordance with our privacy policy and applicable data protection laws and regulations. Under the Wallet program, this data may be shared with Group Companies or Service Providers. Lost, stolen, or expired Rewards cannot be replaced.
23. Your responsibilities:

• It is your responsibility to ensure that all information is accurate, complete, and up to date.
• If we ask you to provide proof of identity, please do so within 30 days.
• You are responsible for maintaining the security and confidentiality of your Wallet login credentials.

24. If you fail to comply with the rules in this section, we may automatically suspend or cancel your Wallet.
25. You may not use your Wallet or Rewards in any misleading, unfair, or harmful way.
26. We may use part or all of your Credits to satisfy a claim against you (or a Group Company’s claim) at any time, without prior notice.
27. We may change, suspend, or terminate any feature of the Wallet, Rewards, or Credits. In particular, we may modify:

• These Rewards and Wallet Terms
• Which users are eligible to hold a Wallet
• The Rewards or Credits we offer
• The expiration dates of Rewards or Credits
• Any of the Special Criteria for Rewards

28. If we make any changes or stop offering the Wallet service, we will make reasonable efforts to notify you in advance.
29. If we discontinue the Wallet service, any unexpired Credits and Rewards will remain valid for 12 additional months.

A13. Intellectual Property Rights

1. Unless otherwise stated, all rights on our Platform (including technology, content, trademarks, look and feel, etc.) belong to Pariwa.com (or its licensors), and by using our Platform, you agree to use it only for its intended purpose and in compliance with the conditions outlined in Sections A14.2 and A14.3.

2. You may not monitor, copy, download, reproduce, use for any other purpose, or scrape/crawl any part of our Platform without written permission from Pariwa.com or its licensors.

3. We closely monitor every visit to our Platform and block anyone (or any automated system) we suspect of:

• Making an unreasonable number of searches or requests for offers from service providers
• Sharing price and offer information or other data with third parties or other Healthcare Providers (unless legally required)
• Engaging in any activity that causes unnecessary tension on our Platform

4. By uploading any image to our Platform (e.g., as part of a review), you confirm that it meets our criteria and that:

• The image is accurate (e.g., not altered or of a different facility)
• The image is virus-free
• You are authorized to share the image
• We are authorized to use and publish the image on our Platform and for other commercial purposes (including promotional contexts) indefinitely (we will consider reasonable requests to stop using the image)
• The image does not infringe on others’ privacy rights
• You accept full responsibility for any claims against Pariwa.com related to the image

5. To clarify: We are not responsible or liable for any image uploaded to our Platform. We may remove any image at our sole discretion (e.g., if it does not meet the above criteria).

A14. What if something goes wrong?

1. If you have a question or complaint, please contact our Customer Service team. You can do this by accessing your Booking or through our app or Help Center (where you can also find FAQs). We can assist you most quickly if you provide:

• Your appointment or Booking confirmation number, contact details, PIN (if any), and the email address used when booking
• A summary of the issue and how you would like us to assist you
• Any supporting documents (account summary, images, receipts, etc.)

2. All queries and complaints are logged and prioritized based on urgency.

3. If you reside in the EEA and are not satisfied with how we handled your complaint, you may submit a complaint through the European Commission’s ODR platform (ec.europa.eu/odr), depending on what your complaint concerns:

• If it concerns a healthcare facility, you may use the ODR platform.

4. If you reside in the Czech Republic and are not satisfied with how we handled your complaint, you may contact the Czech Trade Inspection Authority - Central Inspectorate, ADR Department, registered office: Štěpánská 15, Prague 2, 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/.

5. If you reside in Brazil and are not satisfied with how we handled your complaint, you may submit a complaint via the Brazilian Federal Consumer Dispute Resolution Platform (consumidor.gov.br/).

6. We aim to resolve disputes internally and are not obliged to participate in any alternative dispute resolution processes conducted by independent providers.

A15. Communicating with the Service Provider

1. We may help facilitate communication between you and your Service Provider, but we cannot guarantee they will read or respond to your messages. Communication with them (or them with you) does not establish a legal claim.

A16. Measures in response to unacceptable behavior

1. We reserve the right to stop you from making bookings or requests, cancel transactions, and/or suspend your use of our Platform, Customer Services, and/or Account. We will only do this if we believe there is a good reason. For example:

• Fraud or abuse
• Violation of our values or applicable laws/regulations, illegal activities
• Inappropriate or illegal behavior towards us, our partners, or others (e.g., violence, threats, privacy violations)

2. If we cancel your booking or appointment as a result, you will not be entitled to a refund. We may inform you of the cancellation reason unless (a) it violates applicable laws, or (b) it interferes with or prevents the detection/prevention of fraud or other illegal activity. If you believe we canceled your appointment in error, please contact our Customer Service team.

A17. Limitation of liability

1. We will only be liable for costs incurred directly due to our own error, to the extent permitted by mandatory consumer law. To the extent permitted by law, we are not liable for:

• Indirect loss or damage
• Incorrect information about the Service Provider
• The product, service, or action of a Service Provider or other partner
• Malpractice due to a physician’s failure to exercise appropriate care during surgery or treatment
• Errors in email address, phone number, or credit card number (unless due to our fault)
• Force majeure or other events beyond our control
• Complications arising during or after treatment, procedure, or surgery

2. If you breach these Terms and/or the Service Provider’s terms, we are, to the extent permitted by law:

• Not liable for any resulting costs
• Not required to provide any refund

3. Nothing in these Terms limits our (or the Service Provider’s) liability for (i) death or personal injury caused by negligence or (ii) fraud or fraudulent misrepresentation.

4. We make no promises about the products or services of Service Providers (except as explicitly stated in these Terms). It is your responsibility to make informed choices.

5. For clarity: Nothing in these Terms grants any third party (other than the Service Provider) any authority.

6. You may be protected by mandatory consumer protection laws and regulations that cannot be overridden by any company’s terms. In such cases, our liability will be determined not only by these Terms but also by applicable consumer protection laws and regulations.

A18. Governing law and jurisdiction

1. To the extent permitted by mandatory local consumer laws, these Terms and our services will be governed by the laws of Turkey (healthcare facilities).

2. To the extent permitted by mandatory local consumer laws, any disputes will be resolved exclusively in the competent courts of İzmir (healthcare facilities).

5. Note: This bankruptcy protection does not cover contracts with parties other than Pariwa.com. The relevant contracts may be fulfilled despite payment by Pariwa.com.

B. Healthcare Facilities

B1. What this section covers

B2. Contractual relationship

B3. What we will do

B4. What you need to do

B5. Price and payment

B6. Changes, cancellations and returns

B7. What else do you need to know?

B1. Scope of this Section

1. This section contains specific terms and conditions related to the products and services of Healthcare Facilities.

B2. Contractual Relationship

1. Appointments are made directly with the Service Provider. We are not a party to the appointment “contract”.
2. Pariwa.com is the owner and operator of the Platform.
3. Our Platform only displays Healthcare Facilities that have a commercial relationship with us; it is not required to display all their products or services.
4. The information about Service Providers (e.g., medical departments, doctors, lab tests, imaging services) and Healthcare or Treatment Experiences (e.g., prices, availability, and cancellation policies) is based on the data shared with us by the Service Providers. Ensuring the accuracy and timeliness of this information is the sole responsibility of the Service Providers.

B3. What We Do

1. We provide a Platform where Service Providers can promote and offer their Healthcare Facility services, and where you can search, compare, book appointments, and make reservations.
2. When you book an appointment or make a reservation at a Healthcare Facility, we provide the details of your appointment or reservation (including patient/client name) to both you and the Service Provider.
3. Depending on the conditions of your reservation or appointment, we may assist you in modifying or cancelling it if requested.

B4. What You Must Do

1. Ensure that all your contact information is filled in correctly so that we and/or the Service Provider can inform you about your appointment and contact you if necessary.
2. Carefully read these Terms and the terms and conditions displayed during the appointment process.

B5. Price and Payment

1. Please refer to the sections above: “Prices” (A6) and “Payment” (A7).

B6. Changes, Cancellations, and Refunds

1. Please refer to the section above: “Terms” (A8).

B7. What Else Should You Know?

Pariwa.com's Price Incentives

3. Some of the lower prices you see are not funded by the Service Provider but by us. We cover part of the cost.
4. All payments you make are between you and the Service Provider. We only facilitate the process on behalf of the Service Provider.

How We Work

9. To learn more about our reviews, rankings, revenue model (and more), please refer to “How We Work.”

Pariwa.com Glossary

• “Account” refers to an account (on Pariwa.com or a Group Company) that allows you to book Healthcare and Treatment Experiences through our Platform.
• “Healthcare Facility” means a healthcare service provided by a Service Provider (referred to as a "Service Provider" in Section B).
• “Appointment & Reservation” means the booking of a Healthcare and Treatment Experience on our Platform, which may be paid for immediately or at a later time.
• “Pariwa.com”, “we”, “us” or “our” refers to the company operating the Platform.
• “Appointment & Reservation Confirmation” refers to the confirmation email and receipt we send you with the details of your booking.
• “Cash Credits” refers to a monetary benefit that can be transferred to your registered Payment Method or used to pay for a future Healthcare and Treatment Experience.
• “Credits” means a monetary benefit. There are Cash Credits and Healthcare Credits.
• “Credit Card Cashback” refers to a monetary benefit that can be transferred to your registered credit card but cannot be used to pay for a future Healthcare Experience.
• “Currency Conversion Rate” refers to the rate we use to convert currencies. We currently use the WM/Refinitiv Closing Spot Rate, though this may change.
• “Eligible Appointment” means a service booking that meets the criteria required to earn a Reward.
• “Special Reward Criteria” refers to rules that apply to specific Rewards in addition to the general terms in Section A13 “Rewards, Credits and Wallet.”
• “Main Driver” refers to the person whose information is entered during the booking process. This person is the only one who can modify or cancel the transaction or communicate with us about it (unless they’ve authorized someone else).
• “Pay in Your Own Currency” refers to a payment option we offer when a Service Provider does not support your local currency. This feature allows you to pay in your own currency.
• “Payment Method” refers to the method used for making a payment or transferring money (e.g., credit card, debit card, bank account, PayPal, ApplePay, etc.).
• “Platform” refers to the website/app owned or operated by Pariwa.com or a third-party affiliate where you can book Healthcare Experiences.
• “Rewards” refers to a benefit promised to you. In most cases, Rewards are in the form of Healthcare Credits, Cash Credits, Credit Card Cashback, or coupons for specific products.
• “Service Provider” refers to the provider of a healthcare or treatment-related service listed on the Platform, including (but not limited to) hospitals, clinics, medical offices, beauty centers, and wellness facilities (collectively referred to as “healthcare facilities”).
• “Services” refers to any kind of work or procedures performed at healthcare facilities.
• “Terms” means these Terms of Service.
• “Third-Party Terms” means a Brokerage Agreement.
• “Treatment Credits” refers to a monetary benefit that can be used to pay for a Treatment Experience but cannot be transferred to any Payment Method.
• “Treatment Experience” means any healthcare procedure, product, or service listed on the Platform.
• “Prepayment” refers to the payment you make when you book an appointment, product, or service (not when it is consumed).
• “Wallet” refers to a dashboard in your Account that displays your Rewards, Credits, and other incentives.

We will regularly update these Terms of Service (once or twice a year).

Our Good Practice Principles

Our mission is to help people live healthier lives. For this reason, we aim to offer the best healthcare centers in our country under the most suitable conditions to help you stay healthy or receive treatment. To achieve this goal, we work according to the following core values:

• We value you: That's why we aim to offer our Platform and customer services in more than 5 languages.
• We bring the experience to you: No matter where in the world you are, we enable you to access and experience high-quality hospitals, clinics, and other facilities best suited to your needs.
• We connect you with healthcare providers: We aim to bring you closer to healthcare professionals and help you engage with them.
• We offer full payment solutions: Our payment service is designed to cover all entry fees, purchases, or rentals of any Health or Treatment products and services.
• We support you 24/7: Our customer service teams are available 24/7, 365 days a year, in more than 5 languages to assist you.
• We listen to you: Our Platform is shaped by YOUR preferences and the feedback you provide while using our services.
• Your voice matters: We display uncensored reviews from real patients and clients who have actually undergone treatment.
• We guarantee transparency: We promise a user-friendly and informative website with the best available prices.

Introduction to Terms and Conditions

These terms and conditions, which may be updated from time to time, apply to all our services offered directly or indirectly (via distributors), online, through any mobile device, by email, or over the phone. By accessing, browsing, using our (mobile) website or any of our apps (hereinafter referred to as the "Platform") and/or by making a reservation, you acknowledge, understand, and agree to be legally bound by the terms and conditions set out below (including the Privacy Policy).

These pages, the content and infrastructure of these pages, and the online appointment services (including payment facilitation) provided through this website are owned, operated, and provided by Pariwa.com and are made available for your personal, non-commercial (B2C) use only, under the terms and conditions specified below. Our relationship with Healthcare Providers is governed by separate business-to-business (B2B) terms and conditions. Each Healthcare Provider acts professionally in its relationship with Pariwa.com when making its products and/or services available (both in B2B and B2C contexts). In addition to the terms and important information displayed on the Healthcare Provider’s own website, please be aware that the use or consumption of the healthcare services may be subject to the Provider’s own terms and conditions (including warnings and limitations of liability), which may apply or require your acceptance.

Definitions

• "Pariwa.com", "we", "us" or "our" refers to Pariwa Teknoloji Anonim Şirketi.
• "Platform" refers to the (mobile) website and/or application owned, controlled, operated, maintained and/or offered by Pariwa.com where Healthcare or Treatment Services are provided.
• "Healthcare" refers to a variety of healthcare products and services that can be ordered, accessed, purchased, requested, paid for, rented, provided, reserved, bundled, or consumed from a Healthcare Provider.
• "Healthcare Provider or Supplier" means the entity (e.g., hospital, clinic, outpatient center, private practice, specialty center) offering healthcare or treatment-related services via the Platform, either on a B2B or B2C basis.
• "Healthcare Service" means the online purchase, ordering, (facilitated) payment, or appointment/reservation of various treatment, consultation, surgical or procedural services and products offered through the Platform by Healthcare Providers.

Here is the English translation of your text in a clear and professional format:

1. Scope and Nature of Our Service

Through our Platform, we (Pariwa.com and its affiliated (distribution) partners) provide an online environment where Healthcare and Treatment Providers can advertise, market, sell, promote, and/or offer their products and services for order, purchase, reservation, or rental. Visitors to the Platform can discover, search, compare, order, and make reservations and payments for such healthcare and treatment services.

By using or benefiting from the Healthcare and Treatment Service (e.g., making an appointment or reservation via the Platform), you enter into a direct (legally binding) contractual relationship with the Healthcare or Treatment Provider from whom you have made the reservation or purchase. From the moment you make your reservation, we act solely as an intermediary between you and the Healthcare or Treatment Provider. We transmit your appointment details to the relevant Provider(s) and send you a confirmation email on their behalf. Pariwa.com does not (re)sell, rent, or offer any treatment-related product or service.

The information we provide through the Healthcare and Treatment Service is based on data supplied by the Providers. Although we exercise reasonable care in providing our services, we cannot guarantee that all information is accurate, complete, or correct, nor can we be held responsible for any errors (including obvious typographical errors), service interruptions (due to temporary and/or partial system outages, repairs, updates, or maintenance), inaccurate, misleading or untrue information, or any lack of communication. Each Provider remains responsible at all times for the accuracy, completeness, and correctness of the (descriptive) information (including prices, availability, and terms) displayed on our Platform. Unless explicitly stated otherwise, we do not recommend, endorse, or warrant the quality, level of service, ratings, or type of any Provider (or its facilities, premises, services, or products) displayed on our Platform.

Our services are provided for personal and non-commercial use only. Therefore, the content and information on our Platform (including, but not limited to, prices, availability, and descriptions), as well as the software, reservations, and services offered, may not be used, copied, displayed, downloaded, or reproduced for any commercial or competitive activity or purpose.

Partner Offers

Pariwa.com may also display offers (Partner Offers) that are facilitated through another platform operated by a Pariwa.com partner company and not directly by a Healthcare or Treatment Provider. Such Partner Offers will be clearly marked and can be distinguished from standard offers. Unless stated otherwise, Partner Offers are subject to the following conditions:

• Prices: As displayed on our Platform.
• Advance Payment Required: You must pay securely via Pariwa.com at the time of reservation or booking.
• No Modifications Allowed: Once a reservation is made, no changes to personal or appointment details are allowed. You may contact the facility directly, but fulfillment of your request is not guaranteed.
• Cannot Be Combined: The offer cannot be combined with other promotions, incentives, or rewards.
• No Customer Reviews: You cannot post a review for this booking on our Platform.

3. Privacy

Pariwa.com respects your privacy. Please review our privacy policy for more information.

4. Free for Consumers – Only Providers Pay!

Unless stated otherwise, our service is free for consumers. Unlike many other intermediaries, we do not charge you for our Healthcare and Treatment Services and do not add any additional fees to the price (for appointments).

Healthcare and Treatment Providers pay Pariwa.com a commission (a small percentage of the treatment or service price) after the consumer has used the service (e.g., received treatment at a facility and made payment). Providers may increase their commission rate to improve their visibility ranking (Visibility Boost). The use of Visibility Boost is at the discretion of each Provider and may vary by time or product offered. Our ranking algorithm may consider this commission increase when determining Default Rankings. Preferred partners pay a higher commission for better placement.

Only Providers with a stronger commercial partnership (contractually) with Pariwa.com are listed on our Platform for B2B and/or B2C promotions. Unlike platforms like Amazon or eBay, Pariwa.com is not a consumer-to-consumer (C2C) marketplace and does not allow unverified or non-professional parties to list or sell products or services via the Platform.

5. Credit Card or Bank Transfer

Where applicable, certain Health or Treatment Providers offer the option to pay for Health or Treatment appointments via secure online payment (either in full or partially, as required by the Provider's payment terms) during the appointment process, subject to the capabilities and support of your bank. Pariwa.com facilitates payment for certain products and services (i.e., payment mediation services) through third-party payment processors, depending on the Provider's choice. Pariwa.com does not act or operate as an official seller. Payments are securely processed from your credit/debit card or bank account to the Provider's bank account via a third-party payment processor. All payments made to the Health or Treatment Provider in this manner constitute full or partial settlement of the applicable price for the product or service. You may not claim a refund for the amount paid.

In cases of specific (non-refundable) prices and special offers, Health or Treatment Providers may require payment (if possible) via bank transfer or credit card after the appointment is booked and confirmed. This may involve pre-authorization or (sometimes non-refundable) charges to your credit card. Please thoroughly review the details of your selected product or service before booking to identify any such conditions. Pariwa.com is not liable for any (authorized, unauthorized (alleged), or erroneous) payment collection actions taken by the Health or Treatment Provider, and you will not claim or demand a refund for any valid and authorized payment collected by the Provider from your credit card.

In cases of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies assume the risk and cover damages resulting from fraud or misuse. However, this commitment may be subject to a deductible (usually around 1,500 TRY or the equivalent in your local currency). If your credit card company or bank charges you this amount due to unauthorized transactions resulting from a booking made on our platform, we will reimburse you up to 1,500 TRY (or the equivalent in your local currency). To be eligible for compensation, ensure you report the fraud to your credit card provider (in accordance with their reporting rules and procedures) and contact us immediately. Please provide us with evidence of the charged deductible amount (e.g., terms from your credit card company). This compensation applies to bookings made with a credit card through Pariwa.com's secure server and in cases where your credit card is used without your authorization due to no fault of your own while using our secure server.

6. Prepayment, Cancellation, No-Show, and Additional Information

By booking a Health or Treatment appointment from a Provider, you acknowledge and agree to the applicable cancellation and no-show policies of the respective Provider, as well as any additional terms and conditions that may apply to your treatment (including facility rules provided on our Platform and by the Provider). These terms can be obtained from the relevant Health or Treatment Provider. General cancellation and no-show policies of Providers are available on our Platform's Provider information pages and are reiterated in the confirmation email sent to you (and, if applicable, during the booking process). Please note that certain prices, fees, and special offers may not be eligible for cancellation, refund, or changes. Before making a booking, carefully review the details of your selected product or service to identify any such conditions. Failure to pay the remaining amount(s) for a Health or Treatment appointment that requires prepayment (in full or partially) by the specified due date may result in cancellation of the appointment, subject to the Provider's payment terms. Cancellation and prepayment policies may vary depending on the segment, product, or service of the treatment. Please carefully read the additional information (under each Health or Treatment type on our Platform or at the bottom of each Provider's page) and the important information in your booking confirmation regarding any additional terms that may apply (e.g., age requirements, security deposits, accepted cards). Late payment, incorrect bank, credit card, or debit card information, invalid credit/debit cards, or insufficient funds are your responsibility, and unless the Provider agrees otherwise or accepts different terms, you will not be entitled to any refund for any (non-refundable) prepaid amount.

If you anticipate arriving late at the facility on your appointment or reservation date or cannot make it to your examination or appointment time, ensure you inform the Health or Treatment Provider in a timely and appropriate manner to avoid cancellation or no-show charges. If you need assistance contacting the Provider, our customer service department is available to help. Pariwa.com accepts no responsibility for any issues arising from late arrivals, cancellations, or no-show charges imposed by the Health or Treatment Provider.

To review, modify, or cancel your Health or Treatment appointment, follow the instructions provided in the confirmation email. Please note that cancellation and no-show policies of the Provider, as well as any prepayment terms, may result in cancellation fees or forfeiture of prepaid amounts. We recommend carefully reading the Provider's cancellation, prepayment, and no-show policies before making your booking and ensuring timely payment of any remaining amounts due under your appointment.

7. (Other) Correspondence and Communication Methods

By completing a Health or Treatment appointment, you agree to receive (i) an email shortly before your appointment date providing information about your treatment and specific details and offers related to your Health or Treatment appointment (including third-party offers to the extent you have actively opted in), (ii) an email after your arrival requesting a review of your Health or Treatment Provider and your experience with the Health or Treatment Service, and (iii) an email shortly after your treatment inviting you to complete our patient/client review form. For more information on how we may contact you, please refer to our privacy policy.

Pariwa.com assumes no responsibility or liability for any communications made through or facilitated by its platform between you and the Health or Treatment Provider. You cannot derive any rights from any request or communication sent to the Health or Treatment Provider or from any acknowledgment of receipt of any communication or request. Pariwa.com cannot guarantee that any request or communication will be received, read, complied with, or executed by the Health or Treatment Provider in a timely manner.

To ensure the proper completion of your Health or Treatment appointment and request processes, you must use a valid email address. We are not responsible or liable for any incorrect or misspelled email addresses, inaccurate or erroneous (mobile) phone numbers, or credit card numbers provided by you (and we are not obligated to verify these details).

All claims and complaints against Pariwa.com or regarding the Health or Treatment Service must be submitted promptly, and in any event, within 30 days after the scheduled date of completion of the product or service. Claims and complaints submitted after the 30-day period may be rejected, and the claimant may forfeit all rights to any compensation (for damages or costs).

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8. Rankings, Preferred Programs, Star Ratings, and Reviews

Our Platform aims to present you with relevant search results by providing a personalized default ranking of Health or Treatment Providers. You can apply filters and sort by alternative criteria, thereby influencing how search results are presented and obtaining rankings based on other preferences. We use multiple algorithms to generate default rankings, and this process is continuously evolving.

Pariwa.com has determined that the following parameters are most closely related to finding a suitable Health or Treatment Provider and prioritizes them accordingly in its algorithms (main parameters): your personal search history, click-through rate (CTR) from the search page to the provider’s page, the conversion rate based on visits to the provider’s page, and the gross (including cancellations) and net (excluding cancellations) number of bookings made with a provider. Independent elements such as review scores (aggregate and component), availability, terms, competitive pricing, content quality, and specific provider features can also influence conversion and CTR.

The provider’s history of timely payments and the percentage of commission paid to us, or other benefits offered (e.g., through commercial agreements with partners), may influence the default ranking. Providers may also influence their ranking by participating in various programs or visibility boosters, including the Preferred Partner Program, which involves paying a higher commission.

Certificates and licenses displayed on Pariwa.com are not determined or verified by us. These typically come from official authorities under legal requirements. The accuracy and validity of these documents are subject to the oversight of relevant authorities.

To facilitate better matching, Pariwa.com may assign a quality score (displayed as yellow squares) to some health facilities. This score is based on over 400 attributes across five categories: (i) services/amenities listed on Pariwa.com; (ii) facility size and capacities; (iii) number and quality of uploaded photos; (iv) average patient reviews including cleanliness ratings; and (v) anonymized past booking data. Machine learning analysis is used to assign a score between 1 and 5.

Only patients who have received treatment may submit reviews. These reviews (including in-treatment feedback) are uploaded (a) to inform future users on the provider’s quality, and (b) may be used at Pariwa.com’s discretion across promotional or partner platforms. Reviews may only be submitted within 3 months of treatment and will remain visible for up to 36 months. Reviews are ranked by submission date but detailed reviews from “Facility Inspectors” may be prioritized. Reviews may be filtered by language, date, and score. Providers may respond to reviews. We reserve the right to edit or remove reviews that violate our policies. Reviews should not include commercial promotions, explicit language, private names, or references to stolen items.

Pariwa.com does not accept reviews containing:

• Profanity, sexual content, hate speech, threats, or violence
• Full names or personal attacks on staff
• Promotion of illegal activities (e.g., drugs, prostitution)
• Contact details, credit card numbers, or sensitive information
• Politically sensitive comments

Pariwa.com and any Health or Treatment Provider may terminate their partnership with due notice, including in cases of breach or insolvency.

9. Disclaimer

Subject to the limitations outlined herein and to the extent permitted by law, we shall only be liable for direct damages actually suffered due to an attributable shortcoming of our services, up to the amount stated in the booking confirmation email (either for one or a series of related events).

To the extent permitted by law, neither we nor any affiliated party (directors, officers, employees, agents, etc.) shall be liable for:

• Indirect, punitive, special, or consequential loss or damages (including loss of data, profit, contracts, goodwill, etc.)
• Any errors in provider information (e.g., prices, availability, ratings)
• The performance or conduct of health providers or partners
• Issues arising from the use or unavailability of our Platform
• Delays or cancellations due to force majeure or uncontrollable events
• Injuries, death, complications, malpractice, or misdiagnosis during or after treatment

Pariwa.com disclaims all warranties related to the accuracy, suitability, and quality of the treatment or service. Any claims regarding the treatment must be handled directly with the provider. We are not responsible for any such claims.

Regardless of payment mediation, the provider remains responsible for collecting and remitting applicable taxes. Pariwa.com is not a registered seller or liable for tax matters regarding services listed on the Platform.

By uploading images or visuals, you confirm ownership and grant Pariwa.com an irrevocable, royalty-free, global license to use, distribute, and publish such content across its platforms and promotional materials. You are liable for any claims resulting from the use of uploaded content.

Pariwa.com may restrict or revoke access to its services in cases of fraud, non-compliance with laws, misconduct, or behavior violating its values or those of its partners.

10. Intellectual Property Rights

Unless stated otherwise, all software and content on our Platform, including layout, style, and reviews, are the intellectual property of Pariwa.com, its suppliers, or providers.

You may not copy, extract, deep-link, reproduce, or use any part of our content without written permission. You agree to transfer all intellectual property rights in such content (including reviews and translations) to Pariwa.com.

Unauthorized use constitutes a material breach of our intellectual property rights.

11. Applicable Law, Jurisdiction, and Dispute Resolution

These terms and conditions, along with the provision of our services, shall be governed by and construed in accordance with the laws of Turkey. Regardless of the above choice of law clause, any individual who uses our services for a purpose that can be regarded as outside their trade, business, or profession (hereinafter referred to as a "consumer") may rely on the mandatory provisions of the laws of the country in which they have their habitual residence (referred to as “Mandatory Provisions”), provided that such laws apply by virtue of applicable conflict-of-law rules.

Any dispute arising from these terms and conditions or from our services shall be submitted exclusively to the competent courts of Izmir, Turkey. Notwithstanding the above jurisdiction clause, consumers may also bring proceedings in the courts of the country in which they reside, and any claims against a consumer may only be brought in the courts of the country in which they reside, in accordance with applicable Mandatory Provisions.

For consumers in the European Economic Area: We recommend contacting our Customer Service team first for any complaints. If your issue is not resolved, you can submit your complaint via the European Commission’s Online Dispute Resolution (ODR) platform, accessible at: http://ec.europa.eu/odr.

These terms and conditions may have been translated into other languages. These translations are for internal use only and are provided as a courtesy. No rights may be derived from the translated versions. In case of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Turkish version and any translated version, the Turkish version shall prevail, to the extent permitted by law.

If any provision of these terms and conditions is found to be invalid, unenforceable, or non-binding, all other provisions shall remain valid and enforceable. In such a case, the invalid provision shall still be enforced to the fullest extent permitted by applicable law, and you agree to accept a result that is as close as possible in effect to the invalid, unenforceable, or non-binding provision in the context and purpose of these terms and conditions.

12. About Pariwa.com and Affiliates

The provider of the Health Services is Pariwa.com, a private limited liability company incorporated under the laws of Turkey as Pariwa Teknoloji Anonim Şirketi, with its registered office at Kahramanlar Mah. 1414 Sokak No:36/2, Konak, Izmir, Turkey. It is registered with the Izmir Chamber of Commerce under registration number 212328. Our tax registration number is 7210980122.

Pariwa.com is headquartered in Izmir, Turkey, and may collaborate with various group companies ("support companies") around the world. These support companies only provide internal assistance to Pariwa.com and operate on behalf of Pariwa.com. Some support companies may offer limited customer service (via phone only).

Support companies do not operate any Platform (and are not authorized to control, manage, maintain, or provide access to the Platform). They are not authorized to provide Health Services, represent Pariwa.com, or enter into contracts on behalf of or in the name of Pariwa.com. You have no legal or contractual relationship with any support company. Affiliates do not act and are not authorized to act as agents or service representatives of Pariwa.com.

Pariwa.com does not have any physical presence or office in any country or location other than its registered office in Izmir, Turkey (including offices of its affiliates).